Your Privacy Is Our Priority

Introduction & Scope

999xo ("we", "our", "platform") places the highest importance on the privacy of its users. This Privacy Policy ("Policy") sets out what information we collect when you use the 999xo website, register an account, or use our services, why we collect it, how we use it, and how we keep it secure.

This Policy applies to all services, products, and digital channels of 999xo. By using our platform, you are considered to have accepted the terms of this Policy. If you do not agree with this Policy, please refrain from using our services.

We may update this Policy from time to time. For significant changes, we will notify registered users to the best of our ability. The date of each revision will be noted on this page. Continued use of the platform after any changes means you have accepted the revised Policy.

Information We Collect

999xo collects user information in various ways. The information collected can broadly be divided into the following categories:

2.1 Information You Provide Directly

We collect information you provide when creating an account, using our services, or contacting us. This includes:

• Full name and date of birth (for age verification purposes)
• Email address and phone number
• Residential address
• Identity document details (required for KYC verification)
• Payment method details (bKash, Nagad, Rocket, Upay, bank transfer)
• Communications sent via live chat or email

2.2 Automatically Collected Information

Certain information is collected automatically when you visit the 999xo platform:

• IP address and device identification information
• Browser type, version, and language preferences
• Operating system information
• Page visit duration, links clicked, and browsing patterns
• Information collected through cookies and similar tracking technologies
• Referral source (where you came from before reaching our site)

2.3 Information Received from Third Parties

In some cases we may also collect information from trusted third parties, such as identity verification services, fraud prevention services, and payment processing partners. These third parties follow their own privacy policies and 999xo receives only relevant information from them.

Purpose of Data Use

999xo processes user information only for lawful and clearly defined purposes. We use the information we collect for the following:

3.1 Account Management and Service Delivery

We use your information to create, manage, and secure your account. This includes login verification, password recovery, handling financial transactions, and storing your preferences and history.

3.2 Age and Identity Verification

999xo is for users aged 21 and above only. We collect and process the necessary information to verify age and identity. This is an essential part of ensuring responsible gaming.

3.3 Financial Transactions and Fraud Prevention

We use payment-related information to process deposits and withdrawals and to detect financial fraud and irregularities. All financial data is protected by SSL encryption.

3.4 Customer Support

When you seek assistance through our 24/7 live chat or email, your account and contact information is used to resolve issues quickly and effectively.

3.5 Platform Improvement and Analytics

Analytical data is used to improve the user experience, monitor platform performance, and plan new features. This analysis is generally conducted in aggregated and anonymised form.

3.6 Legal Compliance

We are required to retain and process necessary information to comply with applicable laws, regulations, and regulatory authority directives. This includes obligations related to anti-money laundering (AML).

Data Storage and Security

4.1 Security Measures

999xo applies industry-standard technical and organisational measures to protect your personal information. Our key security measures are:

• Use of SSL/TLS encryption technology for all data transfers
• Application of strong encryption algorithms for storing sensitive information
• Regular security audits and vulnerability testing
• Access controls — only authorised staff can view specific information
• Suspicious activity detection systems

4.2 Data Retention Period

We retain your information only for as long as necessary to fulfil the purposes described in this Policy or as required by law. Even after an account is closed, some information may be retained for a defined period to meet legal obligations or resolve disputes.

Data Sharing and Disclosure

999xo does not sell your personal information to third parties for commercial purposes. In the following limited circumstances, some information may be shared with specific parties:

5.1 Service Provider Partners

We share limited information with certain trusted technology and service partners who perform specific functions on our behalf. This includes services related to payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, fraud prevention, and technology infrastructure. These partners are contractually bound to process information in accordance with our instructions.

5.2 Legal Obligations

In the event of a court order, government directive, or other legal obligation, we are required to disclose necessary information to the relevant authorities.

5.3 Business Transfers

In the event of a merger, acquisition, or asset transfer involving 999xo's business operations, user information may form part of the transferred assets. In such cases we will notify users in advance to the best of our ability, and the new operator will be required to maintain the standards set out in this Policy.

5.4 With Your Consent

Beyond the cases above, we will not disclose your personal information to third parties without your explicit consent.

Cookies and Tracking Technologies

999xo uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.

6.1 Types of Cookies We Use

• Essential cookies: These are necessary to keep your session active, remember login details, and ensure security. Without them the platform cannot function properly.
• Functional cookies: Used to remember your preferences, language selection, and other personalised settings.
• Analytical cookies: Collect platform usage statistics to help improve the service. This information is generally processed in aggregated form.

6.2 Cookie Controls

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may affect certain key functions of the platform.

Your Rights and Choices

999xo is committed to giving its users control over their own information. You have the following rights:

• Right to access: You can contact us to find out what information we hold about you.
• Right to correction: If there are errors in your information, you can request that they be corrected.
• Right to deletion: Under certain conditions you can request that your personal information be deleted. However, some information may be necessary for us to retain due to legal obligations.
• Right to object to processing: In certain circumstances you can object to the processing of your information.
• Right to opt out of marketing communications: You can opt out of promotional emails or other communications at any time.
• Right to data portability: You can request a copy of your information in a structured, machine-readable format.

To exercise any of the above rights, please contact our support team. We will respond to your request as quickly and helpfully as possible.

Protection of Minors

999xo strictly does not provide services to anyone under the age of 21. Our platform is for users aged 21 and above only.

We do not knowingly collect personal information from minors. If we are informed or discover that someone under the age of 21 has registered on our platform, that account and all associated information will be deleted immediately.

If you believe that someone under the age of 21 is using our services, please contact us right away.

International Data Transfers

999xo uses servers and technology infrastructure located in various countries. This means your information may sometimes be stored or processed outside Bangladesh. However, regardless of where your information is processed, we ensure that the same standard of protection described in this Policy is maintained.

For international data transfers, we comply with applicable data protection regulations and ensure appropriate agreements with third-party partners so that equivalent protection of your information is guaranteed.

Contact and Complaints

If you have any questions or concerns about this Privacy Policy, or wish to make a request regarding your rights, please do not hesitate to contact us. The 999xo support team is available 24 hours a day, 7 days a week to assist in both Bengali and English.

This Privacy Policy has been last reviewed by 999xo and is currently in effect. Any future changes will be updated on this page.